UPS (NYSE: UPS) announced the launch of UPS® Secure Commerce, a comprehensive suite of supply chain solutions to help companies of all sizes protect against uncertainty, manage risk and leverage technology and data to solve complex logistics challenges.

UPS Secure Commerce provides more than just peace of mind – it fuels competitive advantage by supplying data-driven intelligence, actionable insights and proactive risk management before fraud, delivery issues, shipment loss or operational mishaps become costly mistakes.

“Commerce is becoming more connected, more digital and more complex,” said UPS Chief Digital and Technology Officer Bala Subramanian. “Today’s businesses need more insights and visibility to make real-time decisions that help them better manage supply chain risk. With UPS Secure Commerce, we are bringing together decades of data and expertise – with our agentic Artificial Intelligence – to help customers move from reactive to proactive supply chain management.”

UPS Secure Commerce brings together proven UPS solutions into one portfolio: InsureShield® Shipping Insurance for shipment protection and frictionless and fast claims recovery, Parcel Pro® for high-value and specialty shipment protection and CommerceShield™ technology for proactive shipping and e-commerce risk mitigation. Together, these solutions provide a comprehensive view of the entire supply chain, empowering businesses to make smarter decisions before, during and after delivery.

In 2025, UPS protected 1.4 million shippers and insured 62 million packages, with 97% of claims resolved in five days or less.

Managing complexity with confidence

Growth often creates complexity, and UPS helps businesses scale confidently by providing logistics expertise, muti-channel and multi-carrier visibility, fulfillment, protection and automation. And UPS is now adding risk intelligence and supply chain protection to its integrated ecosystem.

While most logistics providers can only provide visibility into a portion of a customer’s logistics journey – UPS Secure Commerce is built differently. By combining decades of global logistics expertise with multicarrier capabilities, UPS connects data and visibility across a customer’s entire supply chain, transforming isolated events into actionable insights to identify risk and create more predictable, reputation-enhancing customer experiences.

“Trust is either reinforced or lost with each order,” said Brett Hutchinson, co-founder of apparel brand Buru. “With the help of UPS, premium risk solutions became a framework for real-time reputation management, giving our team the confidence to act first for the customer and reconcile the claim afterward.”

Before partnering with UPS, Buru’s workflow could take 20 to 25 minutes per claim and at least a week to resolve. Since making the shift, claims are filed in minutes and typically resolved within 24 hours, helping the team refund or replace with confidence and recover orders faster.

More than just the package

Global retail e-commerce sales reached an estimated $6.4 trillion in 2025, while reported fraud losses represented roughly 3.2% of e-commerce revenue – and that’s before the added cost of disputes, refunds, reshipments, claims handling, returns, customer recovery and reputational risk.

Risk does not stop at the moment of delivery. Merchants also must plan for inventory challenges, purchase experience and the endless decisions that drive customer loyalty. UPS has the tools for businesses to sustain long-lasting customer relationships.

“With UPS Secure Commerce, we’re protecting more than just the package,” Subramanian said. “We are empowering businesses to protect revenue, strengthen customer trust and make more confident decisions during each step of the supply chain journey.”

About UPS

UPS (NYSE: UPS) is one of the world’s largest companies, with 2025 revenue of $88.7 billion, and provides a broad range of integrated logistics solutions for customers in more than 200 countries and territories. Focused on its purpose statement, “Moving our world forward by delivering what matters,” the company’s approximately 460,000 employees embrace a strategy that is simply stated and powerfully executed: Customer First. People Led. Innovation Driven. UPS is committed to reducing its impact on the environment and supporting the communities we serve around the world. More information can be found at www.ups.com, about.ups.com and investors.ups.com.

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